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Deposit and Cancellation Policies

Deposit of 1 night upon booking confirmation
Cancellations more than 3 days prior to arrival - No Penalty
Cancellations less than 3 days prior to arrival  - 1 night charge.

No Shows and Early Departures - The complete stay will be collected.

Children 10 years old and older will be admitted paying as an extra person.

All bookings made for the month of October and from Dec 20th to Jan 05th are "Non-cancelable and Non-Refundable"

Regulations for guests traveling with pets.

The cost for admission fee per night per pet is $ 300 pesos (This price does not include VAT).

It is mandatory to leave a Security Deposit of $ 600 pesos in cash for each pet, which will be returned at the time of Check Out as long as the housekeeper has not reported any damage or dirt inside or outside the room That are attributable to the pet.

There will be a $ 200 pesos charge for laundry for each quilt or blanket the maid reports with the pet's scent, hair, or hair. And $ 600 pesos if traces of urine or excrement are found inside the room.

The owner of the pet must present the Vaccination Card on arrival, which must be current and the date of the last deworming (not more than 6 months).

The guest will be responsible for covering 100% of the costs involved in repairing or replacing the hotel property that has been damaged by the pet.

The owner of the pet agrees to monitor at all times the behavior of the pet in and out of the room for as long as he stays in the hotel.

No barking or howling is acceptable regardless of whether guests are inside your room, particularly during the course of the night.

Guests will be credited with a penalty of $ 300 in case they are caught introducing pets without having previously reported them. In addition, you must also cover the admission fee of the pet.

NO CIRCUMSTANCES ARE PERMITTED for pets to remain in the room alone. Therefore, if the guest is absent leaving their pet inside the room, THERE WILL BE A CREDITOR OF A PENALTY OF NO LESS THAN $ 1000 pesos.

DO NOT ACCEPT PETERS WHO ARE PRESENT AGGRESSIVE BEHAVIOR and that could put at risk the physical integrity of the hotel staff or guests. As the owner of the pet, the guest will be 100% responsible for any incident that may occur.

The company disclaims any responsibility in the event that the pet gets sick, escape or suffer an accident while in the hotel. It is the responsibility of the guest to carefully read each of the points marked in this regulation.

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